Privacy Policy
Last updated: 26 October 2026.
1. Introduction
FJ Wheels (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://fjwheels.com, contact us, request a quote, or enquire about our vehicle detailing services.
Our services include vehicle detailing, ceramic coating, paint correction, deep cleaning, maintenance valeting, and mobile detailing across Ashtead, Surrey, and surrounding areas.
2. Information We Collect
We may collect the following types of information:
Personal information
Full name.
Email address.
Telephone number.
Vehicle information, including colour, year, make, and model.
Your location or service address, where relevant.
The services you are interested in.
Any additional information you provide in a message or enquiry.
Technical information
When you visit our website, certain information may be collected automatically, depending on the website tools and services we use. This may include your IP address, browser type, device information, pages visited, and interactions with our website.
Cookies and similar technologies
Our website may use cookies or similar technologies to support website functionality, understand visitor behaviour, measure performance, or provide other features. The specific cookies used will depend on the tools and integrations active on our website.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and provide free, no-obligation quotes.
Recommend suitable detailing services for your vehicle.
Arrange appointments and communicate booking details.
Deliver and manage our services.
Contact you regarding changes to an appointment or service.
Respond to feedback, questions, and complaints.
Operate, maintain, and improve our website.
Monitor website performance and protect against fraud, misuse, or security issues.
Meet our legal, accounting, and regulatory obligations.
We will only use your personal information where we have an appropriate legal basis to do so.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://fjwheels.com, contact us, request a quote, or enquire about our vehicle detailing services.
Our services include vehicle detailing, ceramic coating, paint correction, deep cleaning, maintenance valeting, and mobile detailing across Ashtead, Surrey, and surrounding areas.
4. Our Legal Basis for Processing
Where applicable under UK data protection law, we process personal information on one or more of the following bases:
Taking steps before entering into a contract: For example, responding to your enquiry or preparing a quote.
Contractual necessity: Where processing is necessary to provide a service you have requested or booked.
Legitimate interests: For example, managing our business, maintaining website security, and improving our services, provided your rights do not override those interests.
Legal obligations: Where we need to retain or disclose information to comply with applicable law.
Consent: Where consent is required, such as for certain non-essential cookies or marketing communications.
5. How We Share Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
Website hosting and technical support providers.
Email and communication service providers.
Appointment booking or enquiry management tools, if used.
Website analytics providers, if enabled.
Professional advisers, payment providers, or public authorities where necessary and lawful.
These providers may process information on our behalf or under their own applicable privacy terms, depending on the service they provide.
We do not authorise service providers to use your information for unrelated purposes where they act on our behalf.
Taking steps before entering into a contract: For example, responding to your enquiry or preparing a quote.
Contractual necessity: Where processing is necessary to provide a service you have requested or booked.
Legitimate interests: For example, managing our business, maintaining website security, and improving our services, provided your rights do not override those interests.
Legal obligations: Where we need to retain or disclose information to comply with applicable law.
Consent: Where consent is required, such as for certain non-essential cookies or marketing communications.
6. Cookies and Website Analytics
Cookies are small files stored on your device that can help a website function and understand how visitors use it.
Depending on the tools installed on our website, cookies may be used for:
Essential website functionality.
Website performance and analytics.
Marketing measurement or advertising, if enabled.
Where required by law, we will request your consent before using non-essential cookies. You can also manage cookies through your browser settings.
Disabling certain cookies may affect some website features.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, handling enquiries, resolving disputes, and meeting legal obligations.
The retention period may depend on the type of information and whether you have booked a service or simply contacted us.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal requirements.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on the applicable law and circumstances, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Request that we restrict certain processing.
Object to processing in certain circumstances.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Complain to the relevant data protection authority.
To exercise your rights, please contact us using the details in the Contact Us section below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use embedded services provided by other organisations.
We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before submitting personal information to them.
11. Children's Privacy
Our website and services are intended for people seeking vehicle care services and are not directed at children.
We do not knowingly collect children’s personal information for purposes unrelated to providing our services. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal obligations.
Any updates will be published on this page, with the revised date shown at the top.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
FJ Wheels
Address: 7 Gray’s Lane, Ashtead, KT21 1BS, United Kingdom
Website: https://fjwheels.com/
Email: [Insert official business email]
Telephone: [Insert official business telephone number]
If you are unhappy with how we handle your personal information, you may also have the right to complain to the UK Information Commissioner’s Office (ICO).