Terms of Service
Last updated: 26 October 2026.
1. Introduction
Welcome to FJ Wheels.
These Terms of Service govern your use of https://fjwheels.com and provide general terms relating to our vehicle detailing services.
Throughout these Terms, “FJ Wheels”, “we”, “us”, and “our” refer to the business operating the FJ Wheels website and providing the advertised services. “You” and “your” refer to visitors, prospective customers, and customers.
By using our website, you agree to these Terms to the extent applicable to your use. Any service booking or agreement may also be subject to specific terms confirmed directly with you.
2. Our Services
FJ Wheels provides vehicle care services, which may include:
Basic and premium deep cleaning.
Interior and exterior detailing.
Ceramic coating.
Paint correction.
Maintenance valeting.
Mobile detailing.
Other vehicle care services agreed with the customer.
Service availability may depend on your location, vehicle type, vehicle condition, weather, and the nature of the requested work.
Our services are primarily offered in Ashtead, Surrey, and surrounding areas.
3. Enquiries, Quotes, and Bookings
You may use our website to request information, enquire about a service, or request a quote.
Submitting an enquiry or quote request does not automatically guarantee an appointment or confirm a booking.
A booking is confirmed when we communicate acceptance of the appointment and agree on the relevant service details.
Before work begins, we may need to inspect your vehicle or obtain additional information to determine the appropriate service.
4. Pricing and Payments
Prices displayed on our website are indicative starting prices unless expressly stated otherwise.
The final price may depend on factors such as:
Vehicle size and type.
The vehicle’s condition.
The service selected.
Additional work requested or agreed.
The time and materials reasonably required.
We will communicate the applicable price or quotation before proceeding with the agreed work.
Payment methods, payment deadlines, deposits, and any applicable charges will be communicated when your booking is arranged.
We will not treat additional work as agreed merely because it may be beneficial. Any material changes to the agreed work or price should be discussed with you before proceeding.
5. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.
We will explain any applicable cancellation, deposit, or rescheduling arrangements when your booking is confirmed.
Any cancellation charges or deposit-retention terms must be communicated clearly in advance and applied in accordance with applicable consumer law.
If we need to cancel or reschedule an appointment, we will notify you and work with you to arrange a suitable alternative where possible.
Nothing in this section removes any cancellation or refund rights you may have under applicable law.
6. Customer Responsibilities
To help us provide our services safely and effectively, you agree to:
Provide accurate information about your vehicle and requested services.
Tell us about known damage, paintwork issues, sensitive materials, or other relevant conditions.
Remove valuable personal belongings from the vehicle before the appointment.
Ensure we have appropriate access to the vehicle and the agreed work area.
Inform us of any relevant restrictions affecting access to your property.
Follow reasonable instructions relating to vehicle handover, keys, access, and collection.
If the vehicle’s condition or circumstances differ materially from those described when the booking was made, we may need to discuss changes to the service, price, or appointment.
7. Vehicle Condition and Service Results
Every vehicle is different. The results of detailing depend on factors including existing damage, paint condition, contamination, previous repairs, material type, and the age and maintenance history of the vehicle.
We will explain the reasonably foreseeable limitations of a service where appropriate.
Paint correction may improve the appearance of certain scratches, swirl marks, and paint imperfections, but complete removal cannot be guaranteed in every case.
Ceramic coatings can provide protective and water-repellent properties, but their performance and lifespan depend on the product used, preparation, environmental conditions, and ongoing maintenance.
Unless expressly agreed otherwise, we do not guarantee that every defect will be removed or that a particular cosmetic result will be achieved.
8. Reasonable Care and Pre-Existing Damage
We aim to handle every vehicle with reasonable care and skill.
Customers should disclose known damage or concerns before work begins. Where appropriate, we may document the vehicle’s condition before starting a service.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for failing to exercise the care and skill required by applicable law.
9. Mobile Detailing and Weather Conditions
Certain services may be performed at your home, workplace, or another agreed location.
Mobile services may depend on suitable weather, lighting, water or electricity availability, safe working conditions, and sufficient access to the vehicle.
If conditions make it unsafe or impractical to perform the agreed service, we may contact you to discuss rescheduling or an alternative arrangement.
Any additional requirements will be communicated before the appointment wherever reasonably possible.
10. Complaints and Customer Support
We want every customer to receive professional service and clear communication.
If you have a concern about a completed service, please contact us promptly and explain the issue. Where helpful, provide photographs and details of the service and appointment date.
We will review the matter and discuss an appropriate resolution in light of the work performed and your rights under applicable law.
Nothing in this section limits any statutory rights or remedies available to you.
11. Website Content and Intellectual Property
Unless otherwise stated, the text, branding, photographs, graphics, and other original content published on this website are owned by or used with permission by FJ Wheels or the relevant rights holder.
You may view the website for personal, non-commercial purposes.
You must not reproduce, distribute, commercially exploit, or modify website content without appropriate permission, except where permitted by law.
Third-party trademarks and vehicle manufacturer names remain the property of their respective owners. Their appearance on this website does not necessarily imply endorsement or affiliation.
12. Acceptable Use of the Website
You agree not to:
Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to our website or systems.
Introduce malicious software or interfere with website functionality.
Submit knowingly false, misleading, or abusive enquiries.
Use automated methods to misuse or disrupt the website.
We may take reasonable steps to protect the website and our users against misuse.
13. Third-Party Links
Our website may link to external websites or services for convenience.
We do not control all third-party websites and cannot guarantee their availability, content, or practices. Accessing third-party websites is at your own discretion and may be subject to their own terms.
14. Website Availability and Information
We aim to keep our website accurate and available, but we cannot guarantee uninterrupted access or that every item of information will always be free from errors.
We may update, modify, or remove website content when reasonably necessary.
Nothing in these Terms removes any rights you may have where website statements or service descriptions form part of an agreement or are protected by applicable consumer law.
15. Liability
To the extent permitted by law, we are not responsible for losses arising solely from your improper use of the website or your reliance on information that is clearly identified as general information rather than an agreed service specification.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful, including applicable consumer rights and any liability that cannot legally be excluded.
Where legally permitted, we will assess any claim relating to our services according to the circumstances, the agreed work, and the applicable law.
16. Privacy
Our handling of personal information is explained in our Privacy Policy:
https://fjwheels.com/privacy-policy/
By submitting information through our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection law.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, or legal obligations.
The updated version will be published on this page with a revised date.
Changes to these website Terms do not automatically alter a separate booking agreement already entered into with a customer.
18. Governing Law
These Terms are intended to be governed by the laws of England and Wales, subject to any mandatory legal protections that apply to you.
Any dispute will be handled by the courts with appropriate jurisdiction under applicable law.
19. Contact Us
For questions about these Terms or our services, please contact:
FJ Wheels
Address: 7 Gray’s Lane, Ashtead, KT21 1BS, United Kingdom
Website: https://fjwheels.com/
Email: [Insert official business email]
Telephone: [Insert official business telephone number]